GENERAL CONDITIONS
1. For direct, non-stop extra-urban transfers, the rate is calculated based on the distance in kilometers, time required and availability at the time of booking. Transfers fares are variable and depend on availability.
2. Special rates apply for pick-up and drop-off services to/from airports, which you can request through our info/booking service : info@lakecomotransfers.com
3. As the transfer provider, we are not responsible for delays or missed flights / trains due to force majeure events such as accidents, adverse weather conditions, or unforeseeable circumstances.
4. Each passenger may bring one large bag and one small bag. Any additional baggage (e.g., skis or other equipment) must be specified at the time of booking to ensure the vehicle can accommodate it.
5. Drivers reserve the right to refuse unreported bulky items, excess baggage, or any items that cannot be transported safely (e.g., broken, wet, or dirty suitcases).
6. You can reserve a car with a driver as follows:
• By email: info@lakecomotransfers.com
• By phone: +39 328 1319806 or +39 349 3431906. Unless otherwise agreed, all phone bookings must be confirmed in writing via email or text message, including all relevant details.
7. When booking a car with a driver by phone, the client must accept these terms and conditions, which are available on our website or can be provided by email or phone upon request. Once confirmed, the booking confirmation should be kept and presented to the driver. If the booking includes a return trip, please retain the confirmation for the entire duration of the booking.
8. Upon booking, the client should provide both the pick-up and destination addresses. If the client wishes to change these or other booking details, they must do so via email or phone at least 12 hours before the service begins. For changes with less than 12 hours’ notice, a new booking may be required, which may incur additional costs or changes to the vehicle or driver assigned in the original booking.
9. Lake Como Transfers di Pugno Lorenzo commits to having its own or freelance drivers’ vehicles on-site at the agreed time. However, Lake Como Transfers cannot be held liable for delays, damages, or related claims arising from force majeure (e.g., traffic jams, accidents).
10. All vehicles are new, fully insured, and authorized to operate in Italy and Europe.
11. Passenger transportation is covered by an insurance policy held by Lake Como Transfers di Lorenzo Pugno for third parties. Clients’ belongings are carried at their own risk, and clients must declare their ownership upon boarding. Upon departure and arrival, clients should verify their belongings, as Lake Como Transfers di Lorenzo Pugno is not liable for any loss or damage to luggage.
12. During transfers, clients may not:
• Smoke;
• Throw objects out of the vehicle, whether it is stationary or moving;
• Stain, dirty, or damage the vehicle;
• Eat in the vehicle;
• Bring pets without prior arrangement, including measures to prevent any damage or mess in the vehicle;
• Request unsafe driving practices in violation of current road safety regulations.
13. Cancellation policy:
• Clients may cancel a reservation without penalty up to 8 days before the service.
• For cancellations made between 8 days and 48 hours before the service, a 50% penalty will applied.
• For cancellation within 48 hours, a 100% penalty will applied.
14. In the event of strikes or delays involving other modes of transportation, Lake Como Transfers cannot be held liable for any resulting delays or cancellations by your end. Therefore, no refund will be issued for cancellations or missed services.
15. If a client experiences a delay of more than 30 minutes, they must inform Lake Como Transfers immediately by email or phone. Failure to provide timely notice may result in additional charges (waiting time) or the loss of service without any refund. In case of last minute changes of pick up time/location or drop off location, Lake Como Transfers will do its best to accomodate your changes. However, if this is not possible, the service will be considered canceled without a refund.
16. Any disputes regarding the interpretation or execution of this contract will be governed by Italian law and fall under the jurisdiction of the Court of Como (Italy).
PRIVACY POLICY
This page contains the site management modalities with reference to the processing of the site users’ personal data.
The information is drawn up pursuant to art. 13 in the Leg. Decree no. 196/2003 and to art 13 in the EU Regulation no. 2016/679 (hereinafter, the “Code”) for whoever interacts with the web services of Lake Como Transfers snc, accessible online, starting from the e-mail address: lakecomotransfer@gmail.com
The information refers to the Lake Como Transfers di Pugno Lorenzo website only and not to any other similar websites possibly surfed by the user through a link.
THE DATA CONTROLLER
Following your surfing this website, data related to identified or identifiable people may be processed. The data controller is Lake Como Transfers di Pugno Lorenzo, with registered office in Menaggio , Via Lugigi Cadorna 113 in the person of the partners Lorenzo Pugno.
PLACE WHERE DATA IS PROCESSED
Unless otherwise provided for, the processing related to the web services of this site shall be performed at the registered office of Lake Como Transfers di Pugno Lorenzo as here above and it shall be completed by the Lake Como Transfers di Pugno Lorenzo staff in charge of the processing or, in any case, by the IT data processor.
TYPES OF PROCESSED DATA
1) Surfing data
The IT systems and software procedures set up for this website to work shall collect some information during normal operations, which is later sent implicitly for use in the Internet communication protocols.
For its nature, this information may not allow identifying the users/visitors by means of any associations and processing with any data held by third parties (for instance, IP address, domain names of the computers used by the users/visitors connecting to the site, etc.).
This data is used only for statistical information (hence, it is anonymous), to check the correct site working and it is cancelled immediately after processing.
Any data on web contacts is not kept and no data from the web service shall be reported or disseminated.
2) Names, addresses of natural or legal entities, tax codes, e-mail addresses, phone numbers, payment information (including credit card details and invoicing address) and financial information (i.e. bank account numbers). Additional personal information required to provide the service. The processing of the user’s personal information shall be completed upon consent and for the purposes of executing the contract only.
3) Technical Cookies and Third Party Analytics
If the users/visitors connect to this site and send their personal data to access some services, i.e. to make any requests by e-mail, we must take up the sender’s address and/or any other possible personal data that shall be processed only to answer the request and provide the service. The personal data sent in by users/visitors shall be reported to third parties only if this is necessary to comply with the users/visitors’ requests.
4) No user’s personal data is acquired by the site and no cookies are used to send any personal information. In the same way, no persistent cookies of any kind (so-called profiling cookies) are used.
The site only uses the so-called technical cookies, divided into the following categories:
– Surfing or session cookies to guarantee the ordinary website surfing and use;
– Analytics cookies similar to technical cookies since they are used to collect information in aggregate and anonymous form on the number of users and how they surf the site;
– Functionality cookies to allow the user’s surfing depending on a number of selected criteria.
See the extended COOKIES POLICY INFORMATION
This site uses cookies in compliance with the Privacy and Cookies Policies falling under third-party responsibility in the following categories:
• Analytics / Technical Cookies
These cookies are used to collect and analyse aggregate and anonymous information for statistical analyses on accesses and visits to our websites in order to enhance the performance and design of our website.
No own autonomous Profiling Cookies are used; hence, we do not collect any data.
PROCESSING MODALITIES
Personal data shall be processed by means of automated tools for the time strictly required to attain the goals for collection.
Personal data may be processed by means of both paper and electronic files.
The processing shall be performed in an automated and/or manual way in compliance with the regulatory provisions.
In compliance with the regulations, personal data shall be kept for the time required to attain the goals for which it was collected and processed. The collected data shall neither be disseminated nor reported without the user’s explicit consent.
Data shall not be transferred to any European Union Member States or any extra-EU third Countries, unless electronic tools are used (i.e. Dropbox or the like).
Special safety measures shall be complied with to prevent data loss, illegal or incorrect use and unauthorized access.
THE DATA SUBJECT’S RIGHTS
The subjects such personal data refer to shall be entitled to obtain confirmation – in any moment – about the existence or not of the same data and to be informed about its content and origin, check its correctness or ask for its integration, update or correction.
Under the same article, the data subject shall be entitled to ask for the cancellation, transformation into anonymous form or block of the data processed in a way, which is not compliant with the law, and to oppose processing for legitimate reasons in any case. Any requests shall be sent to
Lake Como Transfers di Pugno Lorenzo
– by e-mail to: lakecomotransfer@gmail.com
– or by ordinary mail to: Lake Como Transfers di Pugno Lorenzo Via Lugigi Cadorna 113 22017 Menaggio (CO) Italy
COOKIES POLICY
This document is drawn up by Lake Como Tranfers di Pugno Lorenzo, with registered office in Menaggio (CO) Via Luigi Cadorna 113 in the person of the partners Lorenzo Pugno, being the data controllers under the provisions in the Leg. Decree no. 196/2003 and in art 13 of the EU Regulation no. 2016/679 in charge of the personal data originating from surfing the website www.lakecomotransfers.com.
The information below complies with the provisions in the measure adopted by the Data Protection Supervisor on 8th May 2014, outlining the simplified modalities to provide information and obtain the consent to use cookies (hereinafter, the “Cookies Regulation”).
The company Lake Como Transfers snc intends to inform the users that the Site uses cookies to enhance the users’ surfing experience.
WHAT ARE COOKIES?
Cookies are small portions of data that allow obtaining statistics on the Site use, understanding the surfing experience and any possible requirements. The data collected thanks to the cookies is used to make the surfing experience more pleasant and effective in the future.
The Site uses so-called “technical” cookies. They guarantee the normal Site surfing and use, allow consulting the contents published by the Controller or authenticate to and access the reserved areas. The used cookies also allow gathering aggregated information on the number of users and on how they visit the Site. Cookies do not record any personal information on the visitor and the possibly identifiable data shall not be stored. The user may oppose the use of cookies under the modalities described below.
Two types of cookies are usually used: technical cookies and profiling cookies.
The former are used to send a communication on an electronic communication network or to an extent strictly required for a service provider to provide the very same service, only. Technical cookies guarantee the Site’s ordinary surfing and use, collect information in aggregate form on the number of users visiting it, on the viewed pages and on the users’ interaction modalities. With reference to them, the Cookies Regulation imposes an opt-out system. In fact, the user is entitled to be informed by the Controller – by means of this information document – and may possibly choose to deny the own consent to using such tools.
Profiling cookies, instead, are used to create the user’s profiles and to send advertising messages in line with the preferences shown by the same user during his/her Internet surfing. For them, the Cookies Regulation has set up an opt-in system. The user, in fact, shall have to be duly informed and shall provide his/her consent under the simplified modalities given in a special banner, with the possibility to opt-out in case the same changes his/her idea.
TECHNICAL COOKIES
The Site uses technical cookies. As here above, they guarantee the Site’s ordinary surfing and use, they allow using the contents published by Lake Como Transfers snc correctly or authenticating to access the reserved areas. The used cookies also allow collecting information in aggregate form on the number of users and their way to visit the Site, and information on the language selected during surfing as well. Cookies do not record any personal information on the user and any possible identifiable data shall not be stored. The user may oppose the use of cookies. However, please remember that – by disabling the cookies in the browser in full – the user might not be able to use some interactive functions on it.
WEB ANALYTICS SOFTWARE
This site uses Google Analytics, a web-analytics service provided by Google, Inc. (hereinafter, “Google”). Google Analytics, as configured, uses cookies, which are text files stored on the device in use to analyse anonymously how users use the Site. The anonymous and aggregated information on Site use generated by the cookies shall be sent and filed at the Google servers.
Google shall use this information to trace and analyse the Site use, fill in activity reports for the Site managers and provide additional services on the Site activities and the Internet use.
To understand how Google cookies really work and to possibly deny the own consent to using such files, please refer to the information drawn up by Google to this purpose.
LIMIT OR DISABLE THE USE OF COOKIES
The user may change the settings of the browser used to surf the Net in any moment and choose not to receive cookies or only some kinds thereof.
THE USER’S RIGHTS
The identification details of the Data Controllers and Processors are given in the introduction to this document and they can be demanded by e-mailing to lakecomotransfer@gmail.com, too.
In any moment and without any formalities, the user may always exercise his/her rights under art. 13 in the Code by sending a notice to lakecomotransfer@gmail.com
